Frequently Asked Questions (FAQ)

What is National Capital Flag?

National Capital Flag is a leading online and brick-and-mortar retailer that specializes in high-quality flags representing countries, states & territories, military branches and more. Our extensive collection includes flags made from premium materials to ensure vibrant colors and long-lasting durability.

How long will it take to receive my order?

Delivery time depends on your location and the shipping method selected. Generally, in-stock items are processed and shipped within 24-28 hrs, and typically arrive within the United States in 3-7 business days.

What is your return policy?

We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact our customer support within 30 days of receiving your order. We will arrange a return or replacement for you. For more details, refer to our Return Policy page.

Are there any guidelines for flag etiquette?

Yes, we encourage all customers to observe proper flag etiquette when displaying their flags. Guidelines include raising and lowering the flag with respect, positioning it correctly when displayed, and ensuring proper illumination if displayed at night. For more detailed flag etiquette guidelines, please refer to our Flag Etiquette page.

How do I dispose of a flag properly?

At National Capital Flag, we respect the significance of flags and their proper disposal. If your flag is damaged, faded, or worn beyond repair, it should be retired with dignity. The most respectful way to do this is by burning it privately in a solemn ceremony. Alternatively, you can reach out to local organizations that conduct flag retirement ceremonies or inquire about flag recycling programs.

Do you offer custom flag design services?

Absolutely! If you need a custom flag for your business, organization, or special event, we can help you create a unique and personalized flag. Contact our customer support to discuss your requirements and get a quote.

Are the colors of the flags accurate on the website?

We strive to display the most accurate colors possible on our website. However, due to differences in personal monitor settings and other factors, there may be slight variations between the actual flag colors and what you see on your screen.