Have questions?
We have answers.
Some of them might even be on this very page.
Frequently Asked Questions (FAQ)
Established in 1962 and based in Alexandria, Virginia, National Capital Flag is a leading online and brick-and-mortar retailer and flag maker specializing in premium flags, flagpoles, parade accessories, and memorial products. Our extensive flag collections include U.S., international, states & territories, military branches, guidons and streamers, historical flags and more.
Delivery time depends on your location and the selected shipping method. Generally, in-stock items are processed and shipped within 24-48 hours, and typically arrive within the United States in 3-7 business days via UPS Ground.
We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact our customer support within 30 days of receiving your order. We will arrange a return or replacement for you. For more details, refer to our Shipping & Returns policy page.
Yes, we encourage all customers to observe proper flag etiquette when displaying their flags. Guidelines include raising and lowering the flag with respect, positioning it correctly when displayed, and ensuring proper illumination if displayed at night. For more detailed flag etiquette guidelines, please refer to our Flag Etiquette page.
At National Capital Flag, we respect the significance of flags and their proper disposal. If your flag is damaged, faded, or worn beyond repair, it should be retired with dignity. The most respectful way to do this is by burning it privately in a solemn ceremony. That said, the vast majority of modern flags are made from nylon and polyester textiles. These should never be burned due to the toxic fumes released from the fire. It is recommended that only 100% cotton flags ever be retired in a dignified burning ceremony. Alternatively, you can reach out to local organizations that conduct flag retirement ceremonies or inquire about flag recycling programs. A couple options may be inquiring with your local VFW or American Legion posts.
Absolutely! That’s our specialty. If you need custom flags for your business, organization, or special event, we can help you create a unique and memorable personalized flag. Contact our customer support team to discuss your requirements. We have professional graphic designers in house who would love to work with you.
We strive to display the most accurate flag colors possible on our website. However, due to differences in personal monitor settings and other factors, there may be slight variations between the actual flag colors and what you see on your screen.
Glossary of Common Flag and Flagpole Terms
Canton.
Canton.
Any quarter of a flag, but commonly means the upper hoist quarter, such as the field of stars in the American flag or the Union Jack on Australia’s national flag.
Cleat.
Cleat.
The device used to secure the bottom of the flagpole halyard.
Charge.
Charge.
A figure or symbol appearing within the field of the flag.
Crown.
Crown.
A flag with pole hem and fringe for indoor display and parade use.
Fabric Sleeve.
Fabric Sleeve.
A type of heading that adds a piece of fabric to an existing flag to construct a sleeve that usually slides over a pole, with a tab to attach near the top.
Finial.
Finial.
A decorative top for a flagpole, often an eagle, spear, or ball.
Flash Collar.
Flash Collar.
The cover for the base of the flagpole, used for cosmetic and protective purposes.
Fly End.
Fly End.
The end of the flag that “flies” in the breeze, also the part of the flag that endures the most stress.
Foundation Tube.
Foundation Tube.
The cover for the base of the flagpole, used for cosmetic and protective purposes.
Grommet.
Grommet.
Brass ring or eyelet (normally in the header) for mounting outdoor flags.Halcyon.
Halcyon.
Rope used to raise the flag; can be external and tied to a cleat, or internal.
Header.
Header.
Heavy fabric used to secure flag to the halyard line, usually made of durable cotton or synthetic canvas.
Hoist End.
Hoist End.
The part of the flag that attaches to the halyard.
Length.
Length.
The span of the flag along the side at right angles to the flagpole.
Outrigger.
Outrigger.
A flagpole mounted on a building at an angle other than vertical.
Pole Hem.
Pole Hem.
The same heading as fabric sleeve but with a fabric lining.
Roped Heading.
Roped Heading.
A flag where the hoisted end is reinforced with a rope throughout the heading.
Snap Hooks.
Snap Hooks.
Hardware made of either brass or molded nylon to attach the flag to the halyard line.
SST.
SST.
A type of heading that uses the base fabric of the flag to construct a sleeve that usually slides over a pole, with a tab to attach near the top.
Truck.
Truck.
The device at the top of an outdoor pole that houses the pulley wheel.
Width.
Width.
The span of the flag down the side, parallel to the flagpole.
Ready to get started?
At National Capital Flag, we understand your flag needs are unique, and we’re here to help you every step of the way.
Whether you have a specific design in mind or need guidance on creating the perfect custom appliqué or embroidered flag, our dedicated team is ready to assist.
With decades of experience and a commitment to quality, we ensure that your flag will not only meet, but exceed your expectations. Contact National Capital Flag today to discuss your vision!
