Products in stock will normally be shipped within two (2) business days, subject to certain restrictions and circumstances. Custom flag production time is generally six (6) weeks, but may take longer subject to availability, production and supply chain issues, and other unforeseeable factors. Large quantities or complex products may require a longer lead-time prior to shipment. Rush production and shipment may be available, but please contact the Company directly for more details. Commercial flagpoles are shipped within thirty (30) business days, unless otherwise stated at the time of purchase. We will contact you by phone or email to confirm when shipment is to occur.
Items will be shipped via UPS ground delivery, unless otherwise specified in your order. Orders shipped via UPS are unable to be delivered to a Post Office box address. Orders are shipped from our warehouse in Alexandria, Virginia, USA.
All orders will be confirmed at the point of sale. Please proofread your order carefully before submitting your order for processing. Shipping charges may change if the delivery address changes after submitting your order. Once an order has shipped, the shipping destination cannot be changed.
If a delivery is refused for any reason, or considered undeliverable due to an invalid shipping address, then you will be charged additional fees, which may include, but may not be limited to, additional shipping charges. If you provide an invalid address and any correction needs to be made by a carrier, you will be charged a minimum fee of $10.00 per carton for standard ground orders and $15.00 per carton for expedited orders.
APO/FPO orders ship to APO/FPO addresses via USPS Priority Mail only. Expedited shipping is not available to APO/FPO addresses.
The Company is not liable for any delays, losses, or damages caused by circumstances beyond the Company’s control, e.g., general labor dispute, riots, inability to obtain materials, supplies, or products, supply chain delays, shipping and/or transportation delays, product or supply shortages or limitations, pandemic, epidemic, embargos, acts of war or terrorism, natural disasters, fire, lightning, terrorist attacks, governmental rules, regulations, or orders, technical problems, defects in power/tele/computer communications or other communication, and defects or delays in the service by sub-suppliers due to circumstances set forth above. If the situation has lasted for more than two (2) months, the purchase order may be terminated by either you or the Company.
By placing an order with the Company, you hereby acknowledge and agree that the products and/or services ordered have been individually selected, specially ordered and manufactured for the Customer’s specific needs and, therefore, such order(s) may not be cancellable, exchanged, returned, refunded, and/or credited except as expressly provided herein.
To the extent permitted, all requests for return or exchange must be completed within ten (10) business days of the receipt of the product(s), except in the case of requests for returns relating to shipping errors, which must be made no later than forty-eight (48) hours from receipt of the product(s), and in the case of a claim for damaged good, which must be made within twenty-four (24) hours of receipt of the product(s). Note: we are not responsible for damages to products that occur as a result of faulty package handling on the part of the shipping party.
Customers must contact our customer service department at (703)751-2411 within the above time period to obtain a return authorization.
Once the request is approved, the returned product must be received within thirty (30) days of the approval and returned items are subject to a fifteen percent (15%) restocking fee charge plus shipping/freight charges each way.
Custom printed and custom sewn items cannot be returned, canceled, refunded, exchanged, and/or credited. Before your order is processed, we will provide a detailed description of your request and provide a proof for your approval.
No returns will be accepted after thirty (30) days from the date of purchase or the date they are invoiced.
All returned items must be returned in their original boxes and properly packaged to avoid damage in shipping and must be in resalable condition. All returned items are subject to inspection for use and damage before credit is issued. Additional charges may be incurred if the product is returned in damaged condition.
Once a product has been returned, please allow time for shipping, inspection, and up to seven (7) additional business days to process the refund. Credits for returned merchandise will be refunded in the original form of payment.
Each return is unique and we use our best judgment to determine the best course of action. If you have any questions, please contact us. Please provide us with complete and detailed information on why the item(s) are being returned or exchanged.
If you have any questions about this Policy, please write to the Company at:
100 South Quaker Lane
Alexandria, VA 22314
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